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Booking Tickets

How to book tickets

Book tickets to shows at Burrinja any time on this website –click BUY TICKETS – otherwise visit or call our Box Office during 10am - 4pm Tuesday - Friday. Tickets can be emailed to you, posted to you or collected from the Box Office.

Box Office Opening Hours

Wednesday to Saturday, 10am – 4pm, plus 1 hour before performances.
Closed on Public Holidays.
Phone: 03 9754 8723

These times may be affected by COVID Restrictions.

 

Ticket Collection

Prepaid tickets may be collected from the Box Office any time during opening hours prior to the event. The Box Office is also open one hour prior to an event. Proof of identification or concession eligibility may be requested when collecting tickets.

Service Charges

Burrinja works to keep our ticket prices affordable for all patrons. We have not increased our Main Burrinja Season ticket prices for a number of years, however due to increasing costs across the board this year we will be introducing a single $3.00 booking fee per total transaction.

Postage Costs

If you would like your tickets posted to you, there will be an additional $4 charge per order for this service. Please allow up to 10 business days to receive your tickets.

Ticketing

  • We do not hold tickets without payment being made.
  • No refund or exchange will be provided on tickets sold.
  • Appropriate evidence of eligibility may be required when booking tickets at concession prices.
  • Lost, stolen or damaged tickets can be replaced/reissued upon proof of identification.
  • Our full terms and conditions for purchasing tickets online can be read here.
  • Our full privacy policy for regarding the collection, storage and use of personal information can be read here

COVID 19 Specific Terms & Conditions

Allocated Seating

  • Where an event has allocated seating the venue reserves the right to adjust a patrons seating allocation to be in compliance with current Victorian State Government Guidelines around venue capacity and social distancing.

  • With the above in mind Burrinja recommends that you “buy together, to be together” as we will endeavour to keep bookings of people in there booking groups if it becomes necessary to adjust patrons seating allocation

 

Purchasing tickets

  • To purchase tickets, you must provide the following contact details for everyone attending: Name, mobile number and/or email address

  • Contact details, along with seating allocation, will be kept by Burrinja for 28 days from the date of the performance

  • Patrons agree that all contact information will be available to public health officers upon request

  • Burrinja will not share contact information with any third party other than the relevant health authority, and will not use the information for promotional purposes

  • No paper tickets will be printed at any time

  • Tickets will be issued in a digital, PDF format, and will be sent by email to the ticket purchaser, not individuals. 

  • Patrons must either print their PDF ticket/s or ensure their ticket/s are available on their phones for scanning

  • No tickets will be mailed or held for collection at the Venue

  • If available, tickets purchased at the Venue will be by contactless payment methods only

 

At the event

  • The Patron is responsible for having their ticket/s available on their phone or printed out, with the seating information clearly visible. Tickets will not be reprinted at the Venue

  • Patrons must not attend if they are sick or have been overseas in the previous fortnight

  • Patrons may be asked health screening questions on arrival to the Venue and may be temperature checked

  • Patrons who are unwell, or who have a high temperature, will not be able to attend the event, and a full refund will be provided

  • Patrons agree to abide by all social distancing and health protocols even when that means then venue has had to adjust their seating allocation to be in compliance with current Victorian Government Guidelines.

  • Patrons agree to follow the instructions of Venue staff at all times

  • If patrons do not comply with protocols, or authorised requests, they will be asked to leave immediately without refund or further recourse

  • Refunds or exchange of tickets will be available to any customer who has developed any Covid-19 symptoms after the purchase of tickets, or who has come into contact with anyone who is symptomatic or is a confirmed case

  • Patrons acknowledge that while the Venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the Venue at their own risk without recourse to claim against the Venue regarding health outcomes.

After the event

  • If you, or a close contact of yours, are diagnosed with COVID-19 within 14 days of attending the venue, it is your responsibility to contact the COVID Marshal at  Burrinja Cultural Centre.

Burrinja Cultural Centre is committed to the safety of our patrons and staff and we thank you for your acceptance and adherence to these new safety measures in addition to our regular Terms and Conditions.

Burrinja tickets

It is Burrinja’s honour to operate on Wurundjeri country. We acknowledge the Wurundjeri people of the Kulin Nations as the traditional custodians and pay our respects to elders past, present and emerging. 

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