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Booking Tickets

How to book tickets

Book tickets to shows at Burrinja any time on this website –click BUY TICKETS – otherwise visit or call our Box Office during 10am - 4pm Tuesday - Friday. Tickets can be emailed to you, or collected from the Box Office.

Box Office Opening Hours

Wednesday to Saturday, 10am – 4pm, plus 1 hour before performances.
Closed on Public Holidays.
Phone: 03 9754 8723

These times may be affected by COVID Restrictions.

 

Ticket Collection

Prepaid tickets may be collected from the Box Office any time during opening hours prior to the event. The Box Office is also open one hour prior to an event. Proof of identification or concession eligibility may be requested when collecting tickets.

Transaction Fee

Burrinja works to keep our ticket prices affordable for all patrons, to this end we do not charge a per ticket booking fee but rather a single $3.00 fee per total transaction.

Ticketing

  • We do not hold tickets without payment being made.
  • No refund or exchange will be provided on tickets sold (COVID-19 exemptions apply).
  • Appropriate evidence of eligibility may be required when booking tickets at concession prices.
  • Lost, stolen or damaged tickets can be replaced/reissued upon proof of identification.
  • Our full terms and conditions for purchasing tickets online can be read here.
  • Our full privacy policy for regarding the collection, storage and use of personal information can be read here

COVID 19 Specific Terms & Conditions

Allocated Seating

  • Where an event has allocated seating the venue reserves the right to adjust a patrons seating allocation to be in compliance with current Victorian State Government Guidelines around venue capacity and social distancing.

 

Purchasing tickets 

  • Tickets will be issued in a digital, PDF format, and will be sent by email to the ticket purchaser, not individuals. 
  • Patrons must either print their PDF ticket/s or ensure their ticket/s are available on their phones for scanning

  • No tickets will be mailed or held for collection at the Venue

  • If available, tickets purchased at the Venue will be by contactless payment methods only.

 

At the event

  • The Patron is responsible for having their ticket/s available on their phone or printed out, with the seating information clearly visible. Tickets will not be reprinted at the Venue

  • Patrons must not attend if they are sick &/ or awaiting PCR test results

  • Patrons who are unwell, or who have a high temperature, will not be able to attend the event, and a refund will be provided

  • Patrons agree to current health protocols even when that means then venue has had to adjust their seating allocation to be in compliance with current Victorian Government Guidelines.

  • Patrons agree to follow the instructions of Venue staff at all times

  • If patrons do not comply with protocols, or authorised requests, they will be asked to leave immediately without refund or further recourse

  • Refunds or exchange of tickets will be available to any customer who has developed any Covid-19 symptoms after the purchase of tickets.

  • Patrons acknowledge that while the Venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the Venue at their own risk without recourse to claim against the Venue regarding health outcomes.

 

Burrinja Cultural Centre is committed to the safety of our patrons and staff and we thank you for your acceptance and adherence to these new safety measures in addition to our regular Terms and Conditions.

 

 


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